Alliance Overview

As an SAP global technology partner since 2004, Research in Motion (RIM) and SAP focus leveraging our combined expertise to deliver the best mobile enterprise solutions.

Key Customer Benefits

Wireless technology is yielding a new breed of mobile workers Not only in touch with office email, calendar, contact information, and other basics, these workers are traveling with access to all the enterprise tools and information they need to extend productivity as companies stretch across borders.

RIM's iconic BlackBerry is largely identified with these mobile men and woman – and so is SAP. With the ability to extend traditional SAP desktop software like the SAP Customer Relationship Management (SAP CRM) application and the SAP xApp Mobile Sales and SAP xAPP Manufacturing Integration and Intelligence (SAP xMII) composite applications to hands in the field, organizations are realizing new levels of productivity.

The concept of the mobile enterprise – empowered with higher levels of responsiveness and a heightened ability to sense and resolve issues – is now a reality. Business processes within the mobile enterprise are different, and better:

• Increased sales opportunities and wins – BlackBerry keeps your users securely connected to SAP CRM and their corporate email system, enabling sales professionals in the field to be more responsive to evolving opportunities. With automatic, push delivery of information, your field sales professionals can act on the hottest new leads to engage prospects and close deals ahead of the competition.
• Enhanced customer satisfaction – SAP and BlackBerry can help improve customer relationships by putting account, inventory, and order information in the hands of sales professionals while they're at customer offices. Access to the latest information helps ensure that your sales force delivers the best customer experiences possible by providing customers with timely and accurate answers.
• Streamlined sales processes – SAP and BlackBerry can help your company close more business transactions and reduce the cost of sales by giving you sales force immediate access to the knowledge required to make sales. You can address customer inquiries faster and more accurately, helping to shorten sales cycles – so you can maximize profitability.
• Improved sales forecasting – BlackBerry provides user-friendly, wireless access to SAP CRM so your sales professionals can input sales funnel information that can help identify market trends, competitive pressure points and close rates. Together, BlackBerry and SAP can give your company better insight into your sales force operations so you can make better decisions.

Capabilities and Industry Expertise

Through the development of integrated hardware, software, and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, simple messaging service (SMS), and Internet- and intranet-based applications.

RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity. RIM's portfolio of award-winning products, services, and embedded technologies, used by thousands of organizations around the world, include the BlackBerry wireless platform, the wireless device product line, software development tools, radio-modems, and software and hardware licensing agreements.

SAP Testimonials

"With the addition of RIM to the Global Technology Partners Program, the announcement represents SAP's innovation in delivering always on CRM for mobile sales forces around the world. RIM and SAP are leaders in our respective markets. Together, we will offer mobile CRM solutions, including technology infrastructure, and services unparalleled in the industry."
Bill McDermott, CEO and president, SAP America

"The marriage of a wireless data platform like BlackBerry connected with SAP delivers a higher return on investment for all customers by providing up-to-the-second access and reporting from business applications, transactions, and alerting applications."
Jim Balsillie, Co-CEO, RIM

Alliance Focus Areas

RIM collaborates with SAP in the following joint efforts:

• Business requirements gathering for understanding business processes that deliver the most value for customers
• Customer engagements
• Technology projects that deliver industry-leading solutions that fit customer requirements

About RIM

RIM is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software, and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, simple and multimedia text messaging (SMS and MMS), and Internet- and intranet-based applications.

RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. Founded in 1984 and based in Waterloo, Ontario, RIM has offices in North America, Europe, and Asia Pacific.

Contact

Michael Gruber, Senior Business Development Manager 519-888-7465 x75833