CRM Fundamentals I,II (TCRM10,20 )

SAP CRM 솔루션의 심화모듈인 CRM Marketing, CRM Sales, CRM Service, Analytical CRM을 학습하기 앞서 CRM 시스템 필수사항과 심화모듈의 공통사항을 학습하는 CRM 입문의 필수과정이며, SAP CRM User Interface인 CRM WebClient UI에 대한 Concept 및 Architecture에 대한 이해와 커스터마이징이 포함되어 있습니다.

본 과정은 TCRM10과 TCRM20 과정으로 Localization 된 과정으로 총 10일간 진행됩니다.

• SAP CRM Solution Overview
  - Introduction to SAP CRM
  - Basics and Architecture
  - SAP CRM Marketing
  - SAP CRM Web Channel
  - SAP CRM Partner Channel Management
  - SAP CRM Sales
  - SAP CRM Interaction Center
  - SAP CRM Service
  - SAP CRM Field Applications
  - SAP CRM Analytics
  - SAP CRM Implementation & Operation
• CRM Basic Data and Customizing
  - Account Management
  - Organizational Management
  - Product Master
  - Transaction Processing
  - Activities, Partner Processing, Actions
  - CRM Pricing Fundamentals
  - CRM Billing
• SAP CRM Middleware
  - Data Exchange with ERP Backend
  - Data Exchange with Third-Party Backend
  - CRM Middleware Operations
  - The BW(BI) Adapter Overview
  - The Groupware Adapter Overview
• SAP CRM User Interface
  - UI Concepts
  - Business Role
  - Navigation Bar
  - Units Architecture
  - UI Configuration
  - Easy Enhancement Workbench
  - Component Enhancement
• Certification Test