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SOFTWARE MAINTENANCE AND SUPPORT: BROCHURES & WHITE PAPERS

For details about the benefits and capabilities of SAP Active Global Support, check out the following information:

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 Title   Asset Type 
"Customer Center of Expertise as Single Source of Truth"
Find out how companies are working with SAP to set up Customer Center of Expertise teams to serve as a hub for functional collaboration between business units and IT. A center of expertise can bring all stakeholders together and create a single source of truth for system tracking and dissemination of methodologies.  
     "Customer Center of Expertise as Single Source of Truth" (2 MB)
Solution in Detail
"Driving Effective Quality for Enterprise Applications"
Find out how IDC describes the benefits of test automation coupled with quality life-cycle practices and organizational strategies. This white paper discusses the importance of IT/business coordination to address quality needs for increasingly complex application portfolios. (IDC, 2008)  Log-in required.
     "Driving Effective Quality for Enterprise Applications" (276 KB)
White Papers
"Master Data Management: Extracting Value from Your Most Important Intangible Asset"
Explore the importance of sound master data and the benefits of how achieving effective master data management can offer your business, including improved operational efficiencies, increased revenue opportunities, better business insights, and tighter compliance with regulatory requirements. 
     "Master Data Management: Extracting Value from Your Most Important Intangible Asset" (768 KB)
SAP InSight
"Migration to the New General Ledger of SAP ERP"
Find out how SAP assists customers to migrate from the classic general ledger to the new general ledger accounting. SAP General Ledger Migration service helps ensure the quality of the data and of the migration project. 
     "Migration to the New General Ledger of SAP ERP"  (97 KB)
Solution Briefs
"Paving the Way to a Successful Upgrade Project"
Understand how the SAP Upgrade Assessment for SAP ERP service delivers the expert advice and assistance you need to upgrade to a new SAP ERP release. We help you find the right services for upgrade projects, provide effective training, identify where you can increase business value, and help you develop a solid business case.  
     "Paving The Way To A Successful Upgrade Project" (87 KB)
Solution Briefs
"Run SAP Methodology: How to Implement End-to-End Solution Operations"
Examine how Run SAP methodology helps you optimize implementation and ongoing management of end-to-end solution operations. The focus is on application management, business process operations, and administration of the SAP NetWeaver technology platform. SAP Active Global Support defines a clear, shared methodology. 
     "Run SAP Methodology: How to Implement End-to-End Solution Operations"  (636 KB)
Thought Leadership
"Run SAP Methodology: Scope Assessment"
Learn how a scope assessment can help you optimize the implementation and management of end-to-end solution operation processes in your IT landscape and support organization. The service deliverable is an initial project plan proposal with work packages, timelines, training courses, and an estimation of work effort. 
     "Run SAP Methodology: Scope Assessment"  (250 KB)
General Brochures
"Running and Optimizing the Business of IT: The SAP Best Practices Approach"
Are you facing a wide range of challenges that directly impact your ability to meet stakeholder demands for increased competitiveness, improved operational efficiencies, and greater return on investment? This IDC white paper evaluates how IT departments can help in addressing these challenges as a strategic business partner -- not just a technology provider.  Log-in required.
     "Running and Optimizing the Business of IT: The SAP Best Practices Approach" (589 KB)
White Papers
"Safeguard the Implementation of New Technology"
Learn how to reduce the technical risk of software implementions and upgrades with SAP Safeguarding for Integration Validation, which offers methods, tools, and expertise via service engagements delivered by SAP Active Global Support to optimize data consistency, application integration, and software performance. 
     "Safeguard the Implementation of New Technology" (149 KB)
Technical Briefs
"Safeguarding Upgrades of Your SAP Applications"
Learn how organizations are managing SAP software upgrades with SAP safeguarding services that anticipate challenges at every project stage. A customized plan, upgrade blueprint, technical quality manager, and on-site support team are just some of the highlights of the SAP Safeguarding for Upgrade portfolio of services. 
     "Safeguarding Upgrades of Your SAP Applications" (250 KB)
Solution Briefs
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