Sap Services:
Software Maintenance and Support
To successfully develop and implement an IT strategy, organizations usually outline methods for realizing three critical objectives: managing complexity, mitigating risks, and controlling costs.
With SAP Active Global Support (SAP AGS), you gain the skills and resources you need to optimize solution performance and business processes - all so you can realize your strategic objectives to become a best-run business.
Our consultants can assist you in deploying a full, end-to-end solution operations strategy that allows you to adapt existing solutions to changing market and business requirements, a strategy that helps you and take advantage of the new innovations that can make your business more successful by reducing the total cost of operating your IT infrastructure and accelerating and maximizing the return on your SAP investment.
In selecting SAP AGS, you benefit from SAP's more than 30 years of experience gained in supporting a large base of customers. We can help empower your organization through knowledge transfer and access to standards and best practices. As a result, your IT and business process experts can harness widespread IT landscapes – and better implement your service-oriented architecture (SOA) strategies.
With this, SAP AGS provides a complete portfolio of support offerings and a comprehensive range of services that can help you continually improve your core business processes while concurrently leveraging your existing solutions.
Whether you deploy our enhancement package strategy, which allows you to accelerate innovation through selective adoption of new functionality, or take advantage of the tools, standards and services in SAP Enterprise Support that enable integrated application life-cycle management, SAP AGS acts as your trusted advisor in helping you realize your IT strategies.
With services ranging from implementation through end-to-end business operations, SAP AGS offers the guidance you need to become a best-run business:
- End-to-end solution operations – Provides an overall blueprint to optimize the operation of your SAP solutions and helps ensure the availability of your mission-critical business processes, by managing performance and volume - and improving data transparency and consistency across your entire landscape
- SAP Enterprise Support – Provides SAP support through a 24/7 guaranteed service-level agreement, continuous quality checks, support advisory, advanced support for implementing SAP ERP enhancement packages and support packages - and with an enterprise edition of SAP Solution Manager, which enables proactive risk reduction while increasing the business value of your SAP solutions
- SAP MaxAttention – Aligns your needs with a strategy for implementing the end-to-end operation of your SAP solutions, focusing on core business processes, the system landscape, IT automation, and protection of IT investments
- SAP Safeguarding – Manages risks and ensures the technical robustness of your SAP solutions during implementation, upgrade, and operations
- SAP Solution Manager – Offers a centralized, robust solution management toolset that facilitates technical support for distributed systems – with functionality that covers all key aspects of solution deployment, operation, and continuous improvement
- SAP Test Data Migration Server – Provides a high-speed data extraction tool that populates your development and test systems with an abstract of SAP business data from your live production environment