Leading companies recognize the impact that superior customer service has on their ability to build longstanding and trusted relationships with their customers. Learn how SAP's customers have been able to differentiate themselves from their competition by delivering exceptional customer service experiences to their customers.

Banking

ConCardis
Read how this leading German credit card acquirer uses SAP software to implement an aggressive customer relationship strategy to keep its competitive edge through enhanced profitability analysis.

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High Tech

Adobe Systems
Read how Adobe System's North American customer care center will capture 16% IRR through 2008 with its investment in SAP solutions and will reduce costs by $1 million per year from higher productivity due to revamped processes.

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IM&C

Francotyp-Postalia
Read why this leading producer of franking and enveloping machines turned to SAP when it wanted to modernize the way the company manages its customers – integrating customer service processes, obtaining a consistent view of all customer data, and consolidating legacy data.

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Utilities

Vitens N.V.
Established in 2002, after a merger of three large Dutch water companies, Apeldoorn-based Vitens N.V. has optimized its service processes by implementing SAP.

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