SAP Service and Asset Management allows service, maintenance, and repair organizations to manage the extended service parts network. The SAP solution for service parts management enables you to reduce your investment in service spare parts while ensuring that you have the right parts in the right place at the right time. Enabling you to handle key service parts management activities, including:

• Service parts execution – Manage and control all service parts activities, including inbound and outbound processing, distribution, warehousing and storage, order fulfillment, transportation, returns management, supplier collaboration, and analytics.
• Service parts planning – Use the latest forecasting, inventory planning, and distribution models to dramatically improve service levels while reducing inventory costs.
• Inventory reallocation – Avoid redundant and excessive purchases by identifying surplus inventory and reallocating it to locations with greater needs.
• Reverse logistics – Accurately track the location of defective parts in the field so they can be repaired and reused, thus avoiding needless incremental purchases.
• Service parts fulfillment – Expand visibility into the entire service parts supply chain, providing the ability to rapidly respond to customer and internal orders from the most appropriate locations.
• Extended warehouse management – Gain greater process efficiency and stock visibility, improve planning and control of warehouse operations, enhance distribution and storage processes, and build greater efficiency into inbound and outbound processing.
• Collaboration with suppliers and third-party logistics companies – Link all parts suppliers, both internal and external, in a collaborative network to provide the best possible parts stocking levels at the least possible cost.
• Service parts analytics – Analyze service-level performance and other key metrics in real time to spot undesirable trends so you can be proactive in correcting potential problems.